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"Good design is obvious. Great design is transparent."
— Joe Sparano
B
Lead research strategies that focus on user needs and behaviors, owning the end-to-end research process across multiple initiatives. Turn insights into compelling stories and practical recommendations to guide product and business decisions.
Responsibilities
- Leading on research strategies that champion user needs, behaviours, and motivations
- From defining objectives to selecting methods, recruiting participants, running sessions and analysing findings - you'll own the end-to-end process across multiple complex initiatives
- Turning insights into clear, compelling stories and practical recommendations that guide product, design, and business decisions
- Working with Product Managers, Designers, Engineers, and Analysts to embed user insight into every step of the product lifecycle
- Advocating evidence-based decision making and support stakeholders in understanding and applying research principles
- Spot cross-cutting patterns, connect the dots, and provide strategic insights that elevate the holistic customer experience
Requirements
- Expertise in qualitative and quantitative research methods
- Skilled in planning and delivering end-to-end studies
- Ability to distil data into insights
- Storytelling wizard, an ability to engage and influence diverse audiences
- Deep understanding of UX and user-centred design
- Comfortable in agile, cross-functional teams
- Fluent in tools like UserTesting (or similar platforms)
- Able to connect research to product strategy and business goals
- Experienced mentor with a passion for growing others
Key Skills
- Qualitative and quantitative research methods
- Planning and delivering end-to-end studies
- Distilling data into insights
- Storytelling
- UX and user-centred design
- Agile, cross-functional teams
- Tools like UserTesting
- Connecting research to product strategy and business goals
- Mentoring
Benefits
- Competitive salary
- Hybrid working
- Generous holiday allowance
- Private healthcare
- Electric car scheme
- Paid development
- Wellbeing and CSR days
About Bgl Group
BGL Insurance was acquired by Markerstudy Group in 2022. Please visit https://www.linkedin.com/company/markerstudy-group to see what we're up to.
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