Staff UX Researcher

The Staff UX Researcher will represent customer needs throughout the product and design lifecycle, applying appropriate research techniques and engaging with customers to understand their unique needs. They will partner with Product Managers and Designers to influence product strategy and validate design directions through various research methods.

Responsibilities

• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products.
• Apply and adapt appropriate research techniques and methods for specific project needs.
• Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities.
• Partner with Product Managers and Designers to influence product strategy and roadmaps.
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
• Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
• Provide mentorship to other members of the team and champion the discipline across the organization.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Extensive experience in applying customer-centered research techniques to product definition and designs.
• Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines.
• A portfolio of work representing research that influenced great insights or experiences.

Key Skills

• AI integration
• Customer-centered research
• Research study planning and execution
• User types and use cases
• UX opportunities
• Product strategy and roadmaps
• Participatory design
• Concept testing
• Usability testing
• Qualitative and quantitative data analysis
• Strategic and tactical insights
• Communication of findings
• Mentorship
• Discipline championing