UX Researcher

Conduct exploratory, generative, and evaluative research to inform the development of Moodle products. Collaborate with cross-functional teams to turn research into actionable insights.

Responsibilities

• Involved in exploratory, generative and evaluative research, ensuring Moodle products meet the needs of educators, learners, and contributors.
• Design and conduct a variety of qualitative and quantitative research activities from usability studies and interviews to workshops and diary studies.
• Turn research into clear, actionable insights and ensure those insights reach the right people at the right time.
• Contribute to the evolution of our research practice by working with the Lead User Researcher to strengthen our operations and provide guidance on tools and methodologies.

Requirements

• Proven experience owning and running user research within product organizations.
• Background in Human-Computer Interaction (HCI), Psychology, or a related field such as Cognitive Science, Behavioural Economics, Anthropology, or Sociology — or equivalent practical experience and skills in these areas.
• Experience working in a technical environment with cross-functional teams, including designers, developers and product managers.
• Excellent communication skills in English, both written and verbal, with the ability to quickly and effectively build strong relationships, trust and credibility with stakeholders.
• Experience working in a remote setting across multiple timezones in a distributed team environment.
• Familiar with working on existing, mature digital products.
• A passion for open-source, education and community-driven projects.
• Experience contributing to commercial product development.

Key Skills

• User research
• Human-Computer Interaction (HCI)
• Psychology
• Cognitive Science
• Behavioural Economics
• Anthropology
• Sociology
• Technical environment
• Cross-functional teams
• Communication skills
• Remote work
• Mature digital products
• Open-source
• Education
• Community-driven projects
• Commercial product development

Benefits

• Taking on a genuinely flexible, distributed role.
• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
• Working with a global team on a worldwide platform and making a real difference.
• As a certified B Corp, we are proud to be part of a global community of mission-driven companies dedicated to using business as a force for good.