Senior UX Researcher

Lead qualitative research across the entire product lifecycle and apply Jobs-to-be-Done frameworks to understand user motivations and needs. Partner with product managers and designers to turn user insights into actionable hypotheses and influence prioritization.

Responsibilities

• Lead qualitative research across the entire product lifecycle, from discovery to post launch evaluation
• Apply Jobs-to-be-Done (JTBD) frameworks to deeply understand user motivations, struggles, and unmet needs
• Design and conduct in-depth interviews, ethnographic studies, diary studies, and usability tests to uncover behavioral patterns and drivers
• Partner with product managers, designers, and growth teams to turn user insights into actionable hypotheses and influence prioritization
• Lead prototype and concept testing, helping teams validate assumptions and iterate quickly
• Develop research artifacts (personas, journey maps, JTBD frameworks, opportunity solution trees) that drive shared understanding across the company
• Build scalable ways of capturing user insights—e.g., rolling research programs, continuous discovery practices
• Evangelize a user-centered mindset across the organization by storytelling, workshops, and clear synthesis of findings

Requirements

• 3–5+ years of experience in qualitative UX research, preferably in B2C apps, fintech, or mobile-first environments
• Proven ability to apply JTBD frameworks in real-world product development
• Strong expertise in interviewing, observation, concept testing, and prototype validation
• Experience synthesizing insights into clear, actionable recommendations for product, design, and growth teams
• Comfort working in fast-paced, agile environments with shifting priorities
• Exceptional communication and storytelling skills to influence stakeholders
• Experience in B2C finance, payments, or wealth-tech (nice-to-have)
• Familiarity with quantitative research methods and ability to partner with data analysts for mixed-method studies (nice-to-have)
• Knowledge of behavioral economics or psychology as applied to financial decision-making (nice-to-have)
• Experience setting up continuous discovery frameworks or rolling research programs (nice-to-have)

Key Skills

• Qualitative UX research
• JTBD frameworks
• Interviewing
• Observation
• Concept testing
• Prototype validation
• Insight synthesis
• User-centered mindset
• Storytelling
• Workshops
• Behavioral economics
• Psychology
• Quantitative research methods
• Data analysts
• Continuous discovery frameworks
• Rolling research programs

Benefits

• Competitive Salary: Starting from €3500 - €3900 (gross) per month, depending on experience
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one
• Annual Development Budget: €1,000 to invest in your personal and professional growth
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office 2 days a week
• Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change