UX Researcher III

The UX Researcher will collaborate with cross-functional teams to define and deliver impactful products while leading research studies throughout the product development lifecycle. They will also manage research vendors to enhance the team's capabilities.

Responsibilities

• Collaborate with researchers, designers, product managers (PMs), and engineers to define, develop, and deliver impactful products
• Independently and collaboratively create and execute research roadmaps
• Lead research studies across all stages of the product development lifecycle
• Contribute to product strategies, execution plans, and go-to-market efforts
• Manage research vendors to complement and expand the capabilities of the research team

Requirements

• 5 years of qualitative research experience
• Bachelor’s degree (BA/BS) in a human behavior-related field such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics
• Hands-on expertise in designing, conducting, analyzing, and delivering qualitative research
• Experience managing research vendors
• Strong collaboration and communication skills, with the ability to convey research findings to less research-savvy audiences
• Proven ability to partner effectively with cross-functional partners, including PMs, data scientists (DS), and product designers (PD)
• Excellent verbal and written communication, problem-solving, customer service, and interpersonal abilities
• Strong capacity to work independently, manage time efficiently, and handle multiple demands
• Experience leveraging data to define and validate hypotheses
• Proficiency in storytelling to engage and influence diverse audiences
• Confidence in making autonomous decisions to balance competing priorities

Key Skills

• Qualitative research
• Research roadmaps
• Research studies
• Product strategies
• Execution plans
• Go-to-market efforts
• Research vendors
• Collaboration and communication skills
• Conveying research findings
• Partnering with cross-functional partners
• Verbal and written communication
• Problem-solving
• Customer service
• Interpersonal abilities
• Independent work
• Time management
• Multiple demands
• Data analysis
• Hypothesis validation
• Storytelling
• Autonomous decision-making

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance