Senior UX Designer, Amazon Customer Service

A UX Designer role at Amazon focusing on designing machine learning-powered interfaces to improve customer service experiences.

Responsibilities

• Design innovative machine learning-powered interfaces focused on customer problem-solving
• Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
• Develop best-in-class user interface designs, flows, and interaction models
• Build lightweight prototypes and design deliverables in a fast-paced environment
• Collaborate with product management, engineering, and UX teams from concept to launch
• Create process flows, wireframes, and visual mockups to communicate interaction behaviors
• Design UI architecture and interaction flows based on business requirements
• Present design solutions to stakeholders including executives for review
• Analyze interface challenges and develop measurable business-focused solutions
• Partner with business teams to define use cases and high-level requirements
• Translate abstract concepts into concrete, data-driven design solutions

Requirements

• 8+ years of design experience
• Have an available online portfolio
• Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
• Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
• Experience working in a collaborative team and working directly with developers for implementation of designs
• Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
• Proficiency in Figma

Key Skills

• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows
• Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
• A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology
• Proficiency with current web and accessibility standards
• A relentless customer focus

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan