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"Good design is obvious. Great design is transparent."
— Joe Sparano
Lead UX for Member Experience, focusing on Lifestyle Membership journeys across various touchpoints. Collaborate with product, tech, and business leaders to create unified, guest-centered solutions.
Responsibilities
- Lead UX for Member Experience, with a spotlight on Lifestyle Membership journeys across app, website, community platform, and in-hub touchpoints.
- Partner closely with product, tech, and business leaders to create unified, guest-centered solutions.
- Map and optimize journeys for different member types: students, guests, coworkers, long-stay residents.
- Design service blueprints that align digital flows with real-life operations in our hubs.
- Create flows, wireframes, and high-fidelity prototypes in Figma, driving implementation quality with engineers.
- Use research and data to guide decisions: run usability tests, analyze behavior, and translate findings into measurable improvements.
- Champion accessibility and inclusivity, while evolving our design system with scalable patterns.
Requirements
- Senior-level experience designing UX across digital and physical touchpoints, with a portfolio that shows real impact.
- Fluency in Figma, journey mapping, service blueprinting, and interaction design.
- Strong research skills (qualitative and quantitative) with hands-on usability testing and analytics know-how (GA, Hotjar or similar).
- An experimentation mindset and experience with A/B testing or growth experiments.
- Confident communication skills to simplify complexity and influence across teams and leadership levels.
- A self-starter attitude: you manage your priorities, own outcomes, and thrive from discovery to delivery.
Key Skills
- Fluency in Figma, journey mapping, service blueprinting, and interaction design.
- Strong research skills (qualitative and quantitative) with hands-on usability testing and analytics know-how (GA, Hotjar or similar).
- An experimentation mindset and experience with A/B testing or growth experiments.
- Confident communication skills to simplify complexity and influence across teams and leadership levels.
Benefits
- The opportunity to work at a dynamic, multi-national company.
- The opportunity to work for a Certified B Corp® company that balances profit with positive impact.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.
About The Social Hub
Our mission is to create boundary-blurring spaces where students, travelers, mobile professionals, creative nomads and enterprising minds can connect and thrive in smart design co- living and co-working spaces. Following the launch of co-working space TSH COLLAB, The Student Hotel is now a Complete Connected Community. The debut TSH COLLAB facility is located at our flagship hotel, The Student Hotel Amsterdam City, and offers flexi-desk space, dedicated offices, mini classrooms as well as access to an Olympic-size lap pool (SwimGym), a world-class gym, an auditorium, restaurant, constant connectivity, endless inspiration and excellent coffee. This is the final piece in our fully-integrated co-living and co-working world. The Student Hotel will introduce membership-based workspaces and related perks to all our existing and new locations. We will expand to 65 locations in 5 years time, with at least 17,550 rooms and over 620,000 square meters of co-living and co-working space in t
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