Senior UX Designer, Amazon Customer Service

UX Designer at Amazon, responsible for designing next generation experiences that enable customer service associates to efficiently resolve customers' issues using generative AI solutions.

Responsibilities

• Design innovative machine learning-powered interfaces focused on customer problem-solving
• Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters
• Develop best-in-class user interface designs, flows, and interaction models
• Build lightweight prototypes and design deliverables in a fast-paced environment
• Collaborate with product management, engineering, and UX teams from concept to launch
• Create process flows, wireframes, and visual mockups to communicate interaction behaviors
• Design UI architecture and interaction flows based on business requirements
• Present design solutions to stakeholders including executives for review
• Analyze interface challenges and develop measurable business-focused solutions
• Partner with business teams to define use cases and high-level requirements
• Translate abstract concepts into concrete, data-driven design solutions

Requirements

• 8+ years of design experience
• Have an available online portfolio
• Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
• Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
• Experience working in a collaborative team and working directly with developers for implementation of designs
• Fluency in best practices for design, as well as strong knowledge of usability principles and techniques
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
• Proficiency in Figma
• Preferred: Experience applying scrum to visual or UX design processes
• Preferred: Experience with UX design of complex workflows
• Preferred: Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
• Preferred: A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology
• Preferred: Proficiency with current web and accessibility standards
• Preferred: A relentless customer focus

Key Skills

• Design experience
• Online portfolio
• Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
• Communication, presentation, interpersonal, and analytical skills
• Collaboration with developers
• Best practices for design
• Usability principles and techniques
• Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience
• Proficiency in Figma
• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows
• Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
• Master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline such cognitive psychology
• Proficiency with current web and accessibility standards
• Relentless customer focus

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan