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"The details are not the details. They make the design."
β Charles Eames
As a Senior Product Designer, you will define the vision for creating a best-in-class AI automation platform and collaborate closely with other designers to ensure an optimal end-to-end experience. You will partner with product and engineering teams to research and develop new AI automation capabilities for customers.
Responsibilities
- Live and breathe AI, self-service and adoption, thinking about how to make a product easily adopted, efficiently and impactfully configured β no matter the type of customer
- Partner with the product & engineering teams to research and develop new AI automation and bot capabilities for our customers
- Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process
- Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision
- Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle
Requirements
- 5+ years of professional experience in designing consumer or business SaaS applications (enterprise is a plus)
- Professional experience designing for a product led growth mindset to optimise for adoption
- Prior experience with designing generative AI powered product experiences and AI enhanced workflows
- Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience
- Proactive self-starter comfortable with ambiguity and capable of communicating and prototyping design concepts rapidly at all levels of fidelity
- A solid design process and collaboration mindset, as well as the ability to educate product teams on how to best work with designers
- A strong visual portfolio that showcases your work, provides details of your role on projects, and shows examples of functional designs that you have developed from start to finish
Key Skills
- Figma
- Design process
- Collaboration
- Technical visualization
- AI design
- Portfolio presentation
Benefits
- Ownership of the projects you work on and freedom to put your ideas on the table
- Being a part of defining new standards in an emerging space
- Flexible working hours, cozy offices and the ability to work remotely
- Opportunity to learn and grow with a hardworking and passionate team
About Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
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