Senior Product Designer - Customer Experience

The Senior Product Designer will own the digital customer experience from research to execution, partnering with various teams to improve quote speed, accuracy, and conversion. This role involves creating a design vision, refining design language, and developing research plans to understand user motivations.

Responsibilities

• Create a strong design vision and the corresponding alignment with product and engineering to realize the vision
• Partner with our data and marketing teams to help translate user insights into design strategy
• Collaborate to build and refine a new design language system that spans across our CX products
• Evangelize design across the organization
• Refine and evolve our existing CX design language
• Develop research plans and execute them to better understand our user’s desires and motivations
• Define and track success metrics for customer experience across our CX products
• Help us ideate on and deploy new design processes into our development cycle

Requirements

• 3-5 years of product design experience
• A strong portfolio that demonstrates your design skill and an understanding of user-centered design
• A track record of delivering successful consumer facing products and features
• A strong systems thinker with experience working within product ecosystems
• Proven ability to work cross-functionally in fast-paced environments
• Excellent written and verbal communication skills

Key Skills

• Startup experience
• Experience within financial technology
• Experience with navigating complex compliance requirements
• Knowledge of insurance compliance, underwriting, or rating methodologies

Benefits

• Competitive salary and benefits package
• Significant impact on the company's success
• Collaborative, supportive, and fun company culture
• Opportunity to grow your career and develop your skills in a fast-paced and innovative environment