Senior Product Designer - Customer Experience

The Senior Product Designer will own the digital customer experience from research to execution, collaborating with various teams to improve key metrics. This role involves creating a design vision and refining the customer experience design language.

Responsibilities

• Create a strong design vision and the corresponding alignment with product and engineering to realize the vision
• Partner with our data and marketing teams to help translate user insights into design strategy
• Collaborate to build and refine a new design language system that spans across our CX products
• Evangelize design across the organization
• Refine and evolve our existing CX design language
• Develop research plans and execute them to better understand our user’s desires and motivations
• Define and track success metrics for customer experience across our CX products
• Help us ideate on and deploy new design processes into our development cycle

Requirements

• 3-5 years of product design experience
• A strong portfolio that demonstrates your design skill and an understanding of user-centered design
• A track record of delivering successful consumer facing products and features
• A strong systems thinker with experience working within product ecosystems
• Proven ability to work cross-functionally in fast-paced environments
• Excellent written and verbal communication skills — clear, concise, and collaborative

Key Skills

• A strong portfolio that demonstrates your design skill and an understanding of user-centered design
• A track record of delivering successful consumer facing products and features
• A strong systems thinker with experience working within product ecosystems
• Proven ability to work cross-functionally in fast-paced environments
• Excellent written and verbal communication skills — clear, concise, and collaborative

Benefits

• A competitive salary and benefits package
• You'll have a significant impact on the company's success and work on a product that's central to our business
• We have a collaborative, supportive, and fun company culture
• You'll have the opportunity to grow your career and develop your skills in a fast-paced and innovative environment