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"The details are not the details. They make the design."
— Charles Eames
Join Five9 as a Website Product Owner to lead the vision, strategy, and execution of the global corporate website, driving digital experiences and business outcomes.
Responsibilities
- Develop and own the website product vision and roadmap, aligning with overall marketing and business goals
- Manage and prioritize the website backlog, scoping requests into clear user stories with defined acceptance criteria
- Partner with marketing stakeholders to deliver high-impact web updates
- Collaborate with UX/UI designers and developers to ensure intuitive, user-friendly, and accessible web experiences
- Support major launches and campaigns, ensuring webpages and digital assets are delivered on time and with high quality
- Define and track KPIs for website performance, user engagement, and conversion
- Drive continuous optimization through analytics, user testing, and A/B testing
- Maintain governance of website standards, accessibility, and brand consistency
- Develop, own, and maintain dashboards to track website KPIs, including traffic, engagement, conversion, SEO rankings, and campaign performance
- Translate data insights into actionable recommendations for stakeholders
- Partner with analytics teams to ensure robust data governance, accurate tracking, and integration with MarTech/CRM systems
Requirements
- Bachelor’s degree in Marketing, Business Administration, Computer Science, or related field
- 3+ years of experience in product management, website management, or digital product ownership
- Strong understanding of Agile methodologies (Scrum, Kanban)
- Experience with Jira and other backlog/project management tools
- Excellent communication and stakeholder management skills
- Analytical and data-driven, with experience in website analytics and testing platforms
- Familiarity with CMS platforms (Drupal preferred) and UX best practices
Key Skills
- Certified Scrum Product Owner (CSPO) or equivalent
- Experience in B2B SaaS or technology companies
- Knowledge of SEO best practices and digital marketing strategies
- Basic understanding of HTML, CSS, and web development processes
- Experience with marketing automation (Marketo) and CRM systems (Salesforce)
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment
- Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching
- Access to an innovative mental health support platform
- Generous employee stock purchase plan
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave
About Five9
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They celebrate diversity and foster an inclusive environment, empowering their employees to be their authentic selves.
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