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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
As a UX Designer, you will shape intuitive, accessible, and engaging digital experiences across global travel platforms, focusing on digital product delivery.
Responsibilities
- Lead qualitative user research to identify usability issues, test assumptions, and validate design choices
- Create and maintain personas, customer journeys, and Jobs to be done
- Collaborate with Service Designers to connect service-level needs with UX-level solutions
- Present UX findings and recommendations
- Translate service journey insights and user feedback into actionable UX improvements
- Lead design workshops and ideation sessions
- Align UX with business objectives, KPIs, and user satisfaction metrics
- Design user flows, wireframes, prototypes, and final UI specifications for key digital products
- Ensure all solutions are WCAG-compliant, responsive, and scalable across web and mobile
- Maintain consistency with the Design System and contribute reusable components and patterns
- Ensure design consistency and usability through UX guidelines
- Work with Product, Engineering, and Business teams to optimize UX impact
- Actively contribute in stream-level agile rituals: sprint planning, backlog grooming, daily stand-ups, and retrospectives
- Work closely with developers to ensure smooth handover and implementation
- Support the Product Owner in breaking down epics into UX tasks and user stories, aligning with business and delivery goals
- Engage in joint workshops with Service Designers during ideation and concept development
- Conduct usability testing of both prototypes and live features, iterating based on findings
- Integrate analytics data (e.g., Hotjar, Mixpanel, NPS) and accessibility audits into continuous UX enhancements
- Document design decisions, rationale, and outcomes in Confluence or similar systems
- Drive UX governance and maturity across the stream
Requirements
- 5+ years of UX design experience
- Proficient in written and spoken English
- Proven experience leading user research, including defining research goals, conducting sessions, and synthesising findings
- Demonstrated ability to create personas and user journey maps based on research insights
- A portfolio showcasing capabilities in UX / CX design, with a focus on solving real-life user problems
- Strong command of Figma, prototyping tools, and accessibility principles (WCAG 2.2)
- Skilled in usability testing, wireframing, UI spec writing, and agile delivery practices
- Excellent communication and storytelling abilities to engage both stakeholders and peers
Key Skills
- Proficient in written and spoken English
- Proven experience leading user research, including defining research goals, conducting sessions, and synthesising findings
- Demonstrated ability to create personas and user journey maps based on research insights
- Strong command of Figma, prototyping tools, and accessibility principles (WCAG 2.2)
- Skilled in usability testing, wireframing, UI spec writing, and agile delivery practices
- Excellent communication and storytelling abilities to engage both stakeholders and peers
Benefits
- Work in a supportive, international team with the flexibility of a hybrid setup (at least two days a week in the office)
- Make a real impact by designing tools used daily by thousands of people in the global travel and tourism space
- Grow your skills on the job with access to learning platforms and tailored development plans
- Play a key role in transforming our design system to support products at scale
- Contribute to meaningful projects where your work leads to visible, real-world results
- Opportunity to work in an international environment spread across 33 countries and growing
- 100 Years at the top of our field and still pushing into new territory
- We reward high performers and look to promote key talent internally
- Learning and Development opportunities for growth and Upskilling
- A Supportive Management Culture and autonomous working environment
- Company Wide Bonus Scheme
- Dedicated Employee Engagement Activities
- Flexible & Hybrid Working
- Annual Awards and Recognition for high Performers
- Friendly and Collaborative work environment
About Kuoni Tumlare
Opportunity to work in an international environment spread across 33 countries and growing. 100 Years at the top of our field and still pushing into new territory.
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