Sr. UX Writer 1

The Senior UX Writer is responsible for all in-product copy across the myQ ecosystem, including writing new copy and maintaining existing copy. The role involves collaborating with the product team, conducting user research, and developing the myQ brand voice for digital products.

Responsibilities

• Write in-product copy which includes but is not limited to: headlines, body copy, microcopy, names for products and services, navigational nomenclature, terminology, etc.
• Write new copy, maintain existing copy and expand beyond words to larger content design solutions
• Closely collaborate with the larger product team by presenting well-informed points of view while remaining open to feedback and iteration
• Participate and/or conduct user research to ensure effective content development
• Make data-informed recommendations based on analytics, deep product knowledge and business objectives
• Develop the myQ brand voice for all digital products
• Author, maintain and govern copy guidelines to ensure a consistent brand voice with strong direction for non-writers on how to tailor content
• Drive copy consistency efforts across the organization
• Coordinate with creatives and marketers to ensure omnichannel consistency
• Conduct content audits and quality analyses to identify gaps and areas for improvement
• Deliver impactful presentations at all levels of an organization
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Requirements

• 4+ years of proven writing experience for websites and applications, preferably for mobile apps
• Portfolio of writing and content samples that demonstrate user-focused writing samples, brand and copy guidelines and tone of voice
• North American English fluency
• Excellent writing, spelling and understanding of grammar
• Strong verbal and written communication skills
• Developing copy treatments for user research
• Basic competency with design tools such as Figma and Adobe XD
• Collaboration with cross-functional product team members such as designers, engineers and product managers
• Ability to travel up to 10% of the time domestically and internationally

Key Skills

• North American English fluency
• Excellent writing, spelling and understanding of grammar
• Strong verbal and written communication skills
• Developing copy treatments for user research
• Basic competency with design tools such as Figma and Adobe XD
• Collaboration with cross-functional product team members such as designers, engineers and product managers
• Flexible, versatile writing across different channels, content formats and users
• Structuring and executing user research to develop copy recommendations
• Creating a brand voice and copy guidelines
• Having a long-term perspective as well as incremental steps to get there
• Connecting work to the broader context of customer needs and business goals

Benefits

• Comprehensive benefits package
• 401k contribution (all benefits are subject to eligibility requirements)
• Eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies