Senior UX Writer

The Senior UX Writer will be responsible for writing interface copy within digital experiences and developing a strategic perspective for digital copy and UX. They will collaborate with various teams to influence tone of voice and create easily understandable language for behavior change.

Responsibilities

• Concept, write, test, and deliver copy and content strategy for human-centered user experiences
• Pair with Product Designers to define, test and iterate UI copy across a variety of touch points and areas of the customer experience
• Help build products that are inclusive, useful, and trusted
• Understand the emotional and behavioral complexities involved in habit change
• Communicate potentially complex features in a way that develops confidence and ease of use - focus on clarity, coherence, quality, accessibility and global relevance
• Develop and evangelize copy guidelines, best practices, and product tone of voice based on user research and brand guidelines
• Act as a conduit between Design, Legal, and Marketing to drive workflow efficiencies and consistency

Requirements

• 5+ years of experience as a UX Writer or similar role
• 2+ years of experience supporting product design and development
• A web-based portfolio of relevant work samples with a UX focus; including problems you helped solve for, your contributions, and impact to the users
• Comfort in an iterative work environment with a working knowledge of the design process and common UX methodologies
• Experience driving impactful digital products via effective and clear copy, guidelines, and content strategy
• Can edit existing work and create new copy
• Can write everything the user experience requires, including navigation items, button labels, tool tips, headlines, intro copy, error messages
• Self-motivated team player with mature cross-functional leadership skills
• Strong, informed POV with a growth mindset and curious default
• Passion for our customers, with empathy for those seeking support for health and weight management-related issues
• Well organized and able to switch contexts in a reasonable way across our product experiences
• Strong storyteller who can adjust style to fit the audience and the message

Key Skills

• North American English fluency
• Excellent writing, spelling and understanding of grammar
• Strong verbal and written communication skills
• Developing copy treatments for user research
• Basic competency with design tools such as Figma and Adobe XD
• Collaboration with cross-functional product team members such as designers, engineers and product managers

Benefits

• Comprehensive benefits package
• Annual bonus program