Experience Designer, UX, Kyndryl Vital, Nordics & Baltics

Kyndryl is looking for a UX Design Specialist and Leader to craft intuitive and user-centered digital experiences, ensuring interfaces are intuitive, accessible, and aligned with client objectives.

Responsibilities

• Lead UX initiatives across various projects, ensuring interfaces are intuitive, accessible, and aligned with client objectives
• Conduct user research to identify pain points, behaviors, and opportunities for design innovation
• Create user personas, journey maps, and information architecture that inform design decisions
• Develop wireframes, prototypes, and interaction patterns that effectively communicate design concepts
• Facilitate design workshops and user testing sessions to validate design solutions
• Build and maintain strong client relationships, serving as a trusted UX advisor throughout the project lifecycle
• Guide design teams in creating cohesive user experiences across multiple touchpoints and platforms
• Collaborate with developers and product managers to balance user needs with technical feasibility
• Advocate for user-centered design principles throughout the organization
• Own the UX process from discovery and ideation to testing and implementation

Requirements

• 8+ years experience
• Deep industry vertical experience
• Experience in both enterprise and agency worlds
• Knowledge and experience in IT infrastructure or other technical applications
• Human behavior, change management, or other applied social sciences
• Data science, AI/ML background
• Bachelor’s Degree or equivalent portfolio
• Preferred Education: MDM, MDes, MFA, dMBA or equivalent

Key Skills

• User-Centered Design
• Interaction Design
• Usability Testing
• Wireframing & Prototyping
• User Research
• Information Architecture
• Accessibility
• Collaboration
• UI Design Principles
• UX Writing
• Co-Creation
• Storytelling
• Design with and for AI