User Experience (UX) Researcher

The User Experience Researcher will develop research plans aligned with business goals and conduct various user research methods to understand user behavior and needs. They will synthesize findings into actionable insights and collaborate with cross-functional teams to advocate for user-centered design.

Responsibilities

• Research Planning & Strategy: Develop research plans that align with business goals, including identifying key research questions, selecting appropriate methodologies, and establishing timelines
• Conduct User Research: Plan, execute, and analyze a variety of research methods (e.g., usability testing, user interviews, surveys, contextual inquiries) to understand user behavior, motivations, and needs
• Synthesize Findings: Translate research data into actionable insights, personas, journey maps, and other documentation to support product strategy and design decisions
• Collaboration & Stakeholder Communication: Work closely with cross-functional teams, including service designers, customer journey owners, and developers, to communicate research findings and advocate for user-centered design
• Prototype Testing & Iteration: Design and test low- and high-fidelity prototypes of new service solutions, gathering feedback to refine and iterate on designs before implementation

Requirements

• Empathy & User-Centric Mindset: A deep understanding of and empathy for user needs, and the ability to translate this into actionable design improvements
• Proficiency in Research Methods: Expertise in both qualitative and quantitative research techniques, including usability testing, A/B testing, ethnographic studies, and more
• Prototyping Skills: Proficient in prototyping tools (e.g., Figma, Sketch, Axure) to create wireframes, mockups, and service prototypes for testing and iteration
• Strong Analytical Skills: Ability to interpret complex data and draw meaningful conclusions that drive decision-making
• Effective Communication: Excellent verbal and written communication skills to present findings clearly and persuasively to diverse audiences

Key Skills

• Empathy & User-Centric Mindset
• Proficiency in Research Methods
• Prototyping Skills
• Strong Analytical Skills
• Effective Communication

Benefits

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year