UX Researcher (HR) - (Hybrid)

The UX Researcher will assist in planning and leading user-centered design strategies and solutions based on research insights. They will work cross-functionally to conduct research, analyze user experiences, and deliver innovative solutions that enhance user value.

Responsibilities

• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives
• Identify and analyze the user experience by evaluating/leading projects end to end
• Lead the development and maintenance of experience and journey maps throughout life cycle of projects
• Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods
• Communicate and present findings in compelling and creative ways
• Package insights into tools and assets for designers, product managers and product marketing managers to leverage
• Support project team members in transforming research findings and insights into innovative solutions
• Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization
• Collaborate with business partners, stakeholders, and cross-functional teams to champion a centric approach to Navy Federal's products and services
• Serve as liaison regarding moderately complex research and how the findings relate to other channel services
• Utilize established strategies and tools to achieve and enhance value for users more efficiently and effectively
• Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements
• Lead user experience initiatives with assignments across work streams
• Perform other duties as assigned

Requirements

• Experience in user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives
• Well-versed in multiple research methodologies
• Ability to multi-task and prioritize multiple projects with minimal direction
• Experience using third-party UX research platforms to recruit participants and conduct studies
• Experience with quantitative market research methods
• Experience in quantitative, behavioral analysis and statistical concepts
• Experience creating research deliverables
• Working knowledge of financial industry best practices/trends, products and services
• Significant experience working and communicating with all levels of employees, management, stakeholders, and vendors
• Experience with Agile methodologies and principles
• Advanced communication skills
• Effective skill in research, analysis, problem-solving and negotiation
• Advanced interpersonal, verbal, and written communication skills
• Effective and proficient word processing, database, spreadsheet, and presentation skills
• Advanced planning, organizational, and problem solving skills

Key Skills

• Experience in user experience/market/consumer research
• Project management
• Analysis
• Research methodologies
• Multi-tasking
• Third-party UX research platforms
• Quantitative market research methods
• Quantitative, behavioral analysis and statistical concepts
• Research deliverables
• Financial industry best practices/trends
• Communication with all levels of employees, management, stakeholders, and vendors
• Agile methodologies and principles
• Advanced communication skills
• Research, analysis, problem-solving and negotiation
• Advanced interpersonal, verbal, and written communication skills
• Word processing, database, spreadsheet, and presentation skills
• Planning, organizational, and problem solving skills