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"Good design is obvious. Great design is transparent."
— Joe Sparano
You will lead UX research activities to support the Attract to Publish program, collaborating with product teams to enhance user experiences. Your role includes mentoring less experienced researchers and shaping the UX research strategy.
Responsibilities
- Absorb the research that has been done in the past to get familiar with users, their behaviors, and their needs
- Start having a broader understanding of the publishing trends and markets
- Understand how platforms are currently performing to help users achieve their goals
- Build relationships with stakeholders to understand goals and priorities
- Highlight gaps in knowledge to be covered in the research strategy
- Create a unified view of the most fundamental goals users want to achieve on platforms
- Build relationships with teams in the Attract to Publish domain
- Support the UX Research Team in sharing and encouraging best practices
- Utilise both existing and ongoing research to agree with teams and stakeholders a list of priorities for the research strategy
- Design and socialise the research strategy
- Plan and conduct the research
- Help teams use the outcomes of the research to feed roadmaps, product strategies, and OKRs
- Help teams plan just enough research so that findings are available at the right time in delivery teams
- Work with UX Designers and product teams to translate teams’ questions into research activities
- Collaborate with Market Intelligence team and Analytics
- Identify how to improve current processes, tools, methods, and mindsets
- Recruit, organise, plan, and run workshops, studies, and research activities
- Apply relevant research methods depending on project schedules and deadlines
- Build in time to learn new techniques and evaluative methods
- Motivate and involve team members in research activities
- Share findings within the project, programme, and design team
- Keep teams and communities up to date on research activities
- Work closely with the Research Manager in London to shape the future of research
Requirements
- Multiple years of experience in qualitative and quantitative research
- Experience in researching the different stages of product development
- Experience in coaching less experienced researchers and designers
- Experience in feeding actionable insights into multiple product teams from foundational research
About Springer Nature
Research and learning are the cornerstones of progress, which is why we open doors to discovery for our communities, enabling millions of researchers, clinicians, educators and other professionals to access, trust and make sense of the latest insights. Springer Nature is an ambitious and dynamic organisation. For over 180 years our imprints, books, journals, platforms, and technology solutions have been a trusted source of knowledge to our communities. Today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used, ensuring that the world continues to make progress, improving and enriching lives and helping to protect our planet for future generations. Global key facts: Established for over 180 years Nearly 10,000 colleagues 200 offices in 45 countries on all continents World’s largest academic book publisher Publisher of Nature, the world’s most influential journal First company to publish more than 1 million
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