Senior UX Researcher

Lead research initiatives to set the strategy and roadmap for understanding customer needs. Collaborate with cross-functional teams to democratize research and advocate for customer-centricity.

Responsibilities

• Lead Research Initiatives: Set the research strategy and roadmap, design and execute research activities
• Empower Teams: Collaborate with cross-functional teams, provide tools and best practices
• Mixed-Methods Approach: Design and conduct foundational, formative, and evaluative research
• Advocate for Users: Act as a vocal advocate for customer-centricity
• Measure and Improve Customer Satisfaction: Own and systematically measure customer satisfaction
• Communicate Insights: Present findings in compelling ways
• Foster Research Maturity: Develop and implement a UX research roadmap, mentor team members

Requirements

• 4+ years of experience in UX research
• Ability to combine qualitative and quantitative insights
• Passion for customer-centricity
• Experience working closely with cross-functional teams in agile environments
• Exceptional storytelling and communication skills
• Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology, Sociology, or a related field

Key Skills

• Proven Track Record
• Quantitative and Qualitative Balance
• Customer Advocacy
• Collaboration
• Communication Skills
• Organizational Skills

Benefits

• Create a Visible Impact in a global organisation
• Learn and Grow through Learning & Development initiatives
• A Culture of Connection in a passionate, diverse, and collaborative team
• Celebrate Life’s Moments with Catavouchers and extra days off