Senior UX Researcher

Lead research initiatives to set the strategy and roadmap for understanding customer needs. Collaborate with cross-functional teams to democratize research and advocate for customer-centricity.

Responsibilities

• Set the research strategy and research roadmap for Catawiki
• Design and execute research activities that drive a deep understanding of our customer base and influence the most important product decisions
• Collaborate with cross-functional teams, including designers, product managers, and developers, to democratize research
• Design and conduct foundational, formative, and evaluative research by combining qualitative methods with quantitative techniques
• Act as a vocal advocate for customer-centricity, ensuring the user perspective informs decision-making at every level
• Own and systematically measure customer satisfaction across the user journey
• Present findings in compelling and innovative ways, tailoring communication to resonate with diverse stakeholders
• Develop and implement a UX research roadmap that aligns with organizational goals
• Mentor team members and champion a culture of curiosity and continuous learning

Requirements

• 4+ years of experience in UX research with a demonstrable history of improving products and services through research
• Ability to combine qualitative and quantitative insights to paint a comprehensive picture of user behaviors
• Passion for customer-centricity and a proven ability to champion the user perspective within an organization
• Experience working closely with cross-functional teams in agile environments, including designers, product managers, engineers, and data experts
• Exceptional storytelling and communication skills to effectively “sell” research insights and influence decision-making
• Highly organized with an entrepreneurial mindset and a proactive approach to identifying opportunities and solving challenges
• Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology, Sociology, or a related field

Benefits

• Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories
• Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression
• A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace
• Celebrate Life’s Moments with us at Catawiki. When you join us, you’ll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate
• Enjoy an extra day off each year to "Pursue Your Passion"
• We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house