Senior UX Researcher, Artificial Intelligence (AI)

As a Senior UX Researcher, you will shape how Zillow leverages AI to enhance customer experiences in home shopping. You will lead research activities, synthesize customer needs, and collaborate with cross-discipline partners to drive product strategy.

Responsibilities

• Apply appropriate qualitative and quantitative research methods to evaluate and identify opportunities to improve Zillow’s experiences.
• Lead research activities like participant recruiting, user interviews, long-form surveys, site-intercept surveys, diary studies, co-design sessions, concept evaluation, and usability testing.
• Synthesize and frame user needs to guide product strategy and innovation.
• Lead multiple projects independently, prioritize research efforts based on business objectives, and drive a research roadmap for a multi-disciplinary team.
• Uphold responsible AI development practices to ensure ethical, transparent, and fair usage of AI technologies.
• Present research insights and regularly engage with designers, design technologists, product managers, data scientists, applied scientists, engineers, and other researchers.
• Travel to in-person collaboration sessions and team building events ~6-8 weeks per year.
• Contribute, learn, grow, and have fun.

Requirements

• PhD & 4+ years of industry experience as a UXR, or PhD & post-doc & 2 years of industry experience as a UXR.
• Expertise designing and executing evaluative research studies to assess digital experiences.
• Experience moderating remote/virtual research with research participants.
• Expertise in survey design.
• Expertise in descriptive and inferential statistics.
• Expertise with data analysis using R or Python and familiarity with SQL.
• Proven track record thriving in a fast-paced, collaborative environment.
• Adept prioritizing research activities to deliver practical insights and direction quickly.
• Programmatic thinker able to stand-up and execute multi-phased efforts and research programs.
• Interest in exploring new experimental methodologies and tools.
• Strong, proven product sense.

Key Skills

• Qualitative and quantitative research methods.
• Survey design.
• Descriptive and inferential statistics.
• Data analysis using R or Python and familiarity with SQL.
• Fast-paced, collaborative environment.
• Prioritizing research activities.
• Programmatic thinking.
• Exploring new experimental methodologies and tools.
• Strong product sense.

Benefits

• Comprehensive medical, dental, vision, life, and disability coverages.
• Parental leave, family benefits, retirement contributions, and paid time off.
• Flexible work experiences.