UX Researcher

The UX Researcher will follow a user-centered approach to inform design decisions and collaborate with various stakeholders to propose recommendations. They will conduct research, mentor junior team members, and suggest improvements to existing research processes.

Responsibilities

• Follow a user-centred approach, ensuring both qualitative & quantitative data are used to inform design decisions and shape solutions for our e-commerce platform.
• Rationalise and playback research findings to immediate team and wider business stakeholders.
• Collaborate with product, business stakeholders, designers, developers, and data scientists to propose recommendations.
• Formulate research questions and corresponding study tasks spanning the discovery and evaluation phases of projects.
• Conduct preliminary investigations, competitor reviews, and execute appropriate research methods to inform design and product solutions.
• Mentor more junior members of the research and wider UX team.
• Suggest new research processes and techniques, and formalise and improve existing ones.

Requirements

• Qualifications in a research field (e.g., Psychology, Sociology, Ergonomics, Human Factors, Human Computer Interaction, Computer Science).
• 3+ years professional UX research experience.
• Strong working skills using qualitative and quantitative research methods and data analysis.
• Good working skills of requirement elicitation, research question formulation, hypothesis creation, thematic analysis, and interpreting results.
• Good understanding and demonstrable application of psychology principles and behavioural frameworks.
• Awareness of inclusive UX research and design.
• Awareness of the roles of digital teams.
• Effective communicator, able to share research findings with various audiences.
• Confident to field challenging questions and defend research design choices and data interpretations.

Key Skills

• Qualitative and quantitative research methods and data analysis.
• Requirement elicitation, research question formulation, hypothesis creation, thematic analysis, and interpreting results.
• Psychology principles and behavioural frameworks.
• Inclusive UX research and design.
• Effective communication.