Senior UX Researcher - Collectibles

Drive research initiatives for the Collectibles team and lead improvements to enhance customer experiences. Collaborate with design, product, and business leadership to influence UX strategy through actionable insights.

Responsibilities

• Help drive key features, products, or initiatives based on company priorities
• Lead research on improvements to make and defining excellent customer experiences
• Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for the area through insights
• Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action
• Actively contribute to the always-growing UX Research practice at eBay

Requirements

• 5+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle
• M.A., M.S., or PhD in a human behavior related field
• Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business
• Expert use of UX research tools
• Ability to assess and work through complex problems and ambiguous situations
• Exceptional communication and storytelling skills, experienced influencer, and advocate for user research
• Experience working in large organizations and collaborating across diverse cross-functional teams is preferred
• Global research experience is a plus

Key Skills

• Strategic thinker
• Great storyteller
• Experience working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems

Benefits

• Total compensation package may include other elements, including a target bonus and restricted stock units
• Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)