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"Good design is obvious. Great design is transparent."
— Joe Sparano
Sr. UX Researcher - Financial Services
Ebay • Austin, United States of America 🇺🇸
Lead end-to-end mixed methods user research to advise on product improvements and define excellent customer experiences. Collaborate with various teams to drive UX strategy and ensure user-centered product thinking.
Responsibilities
- Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiences
- Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking
- Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action
- Help drive key features, products, and initiatives based on company priorities
- Effectively manage and prioritize research planning through ambiguous and fast-changing environments
- Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay
Requirements
- 3+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle
- M.A., M.S., or PhD in a human behavior related field
- Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business
- Expert use of UX research tools
- Ability to assess and work through complex problems and ambiguous situations
- Exceptional communication and storytelling skills, experienced influencer, and advocate for user research
- Experience working in large organizations and collaborating across diverse cross-functional teams is preferred
- Global research experience is a plus
Key Skills
- Strategic thinker
- Great storyteller
- Experience working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems
Benefits
- Total compensation package may include other elements, including a target bonus and restricted stock units
- Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)
About Ebay
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
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