Senior UX Researcher, Core Business Services

Represent the needs of customers across the product and design lifecycle, applying appropriate research techniques and engaging with customers to understand their unique needs. Partner with Product Managers and Designers to influence product strategy and validate feature and design direction through various research methods.

Responsibilities

• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
• Apply and adapt appropriate research techniques and methods for specific project needs
• Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities
• Partner with Product Managers and Designers to influence product strategy and roadmaps
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing
• Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations
• Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Solid experience in applying customer-centered research techniques to product definition and designs
• Understanding and experience in defining, planning and executing research studies including outlining objectives, goals, and timelines
• A portfolio with examples of work representing research that influenced great insights or experiences

Key Skills

• 5+ years of work experience conducting customer-centered research
• Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software
• Deeper knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
• Experience with the creation and execution of online surveys as well as rich qualitative research techniques
• Excellent presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders
• The ability to learn new technical concepts quickly