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"Good design is obvious. Great design is transparent."
— Joe Sparano
As a UX Researcher II, you will lead small to medium projects, plan and conduct research, and analyze findings to inform product strategy. You will collaborate with stakeholders to understand research questions and advocate for user-driven recommendations.
Responsibilities
- Leads small to medium projects
- Plans and conducts research; analyzes findings and recommendations
- Collaborates with stakeholders to understand the research questions
- Makes connections with overall product strategy
- Synthesizes analytics, customer insight, and help data to focus research
- Tracks patterns in analytics data to inform trends in usage
- Analyzes and synthesizes qualitative and quantitative data into findings and insights
- Asks right questions to explore problems, tuned to commercial viability
- Ideates solutions with Design and Product and rapidly iterates
- Attends to ethics and regulations, identifies risks to users
- Extracts needs from user behaviors and common tasks
- Learns and applies user frameworks (e.g., Jobs To Be Done, mental models, personas)
- Independently identifies different research solutions
- Articulates use cases, informed by user needs; advocates user-driven recommendations to improve overall user experience
- Identifies competitors' strengths and weaknesses, regulatory environment, and market trends; evaluates gaps
- Recruits participants independently and conducts work compliantly
- Seeks feedback on own research
- Applies research best practices
- Takes charge of professional development needs for training in technical skills
Requirements
- A degree in Psychology, Human Factors, Anthropology, Human Geography, or a related field.
- At least 3-5 years working as UX Researcher or User Researcher
- Demonstratable experience working with UX Designers and Product Managers in a technology / product-oriented product development environment
- Comfortable working in a collaborative, cross-functional setting
- Strong communication skills and a team-oriented mindset
- Eagerness to learn and develop your research toolkit
Key Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Solid experience in applying customer-centered research techniques to product definition and designs
- Understanding and experience in defining, planning and executing research studies including outlining objectives, goals, and timelines
- A portfolio with examples of work representing research that influenced great insights or experiences
Benefits
- Discounted Health plan rate and Optical Assistance
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources
About Remitly
Remitly is an international payments company that leverages digital channels, including mobile phones, to send money internationally. Remitly's digital products are fundamentally faster, less expensive, and far more convenient for customers to send money across borders.
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