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"Good design is obvious. Great design is transparent."
— Joe Sparano
As a UX Researcher II, you will lead small to medium projects, conduct research, analyze findings, and collaborate with stakeholders to inform product strategy. You will synthesize qualitative and quantitative data to extract user needs and advocate for user-driven recommendations.
Responsibilities
- Leads small to medium projects
- Plans and conducts research; analyzes findings and recommendations
- Collaborates with stakeholders to understand the research questions
- Makes connections with overall product strategy
- Synthesizes analytics, customer insight, and help data to focus research
- Tracks patterns in analytics data to inform trends in usage
- Analyzes and synthesizes qualitative and quantitative data into findings and insights
- Asks right questions to explore problems, tuned to commercial viability
- Ideates solutions with Design and Product and rapidly iterates
- Attends to ethics and regulations, identifies risks to users
- Extracts needs from user behaviors and common tasks
- Learns and applies user frameworks (e.g., Jobs To Be Done, mental models, personas)
- Independently identifies different research solutions
- Articulates use cases, informed by user needs; advocates user-driven recommendations to improve overall user experience
- Identifies competitors' strengths and weaknesses, regulatory environment, and market trends; evaluates gaps
- Recruits participants independently and conducts work compliantly
- Seeks feedback on own research
- Applies research best practices
- Takes charge of professional development needs for training in technical skills
Requirements
- A degree in Psychology, Human Factors, Anthropology, Human Geography, or a related field.
- At least 3-5 years working as UX Researcher or User Researcher
- Demonstratable experience working with UX Designers and Product Managers in a technology / product-oriented product development environment
- Comfortable working in a collaborative, cross-functional setting
- Strong communication skills and a team-oriented mindset
- Eagerness to learn and develop your research toolkit
Key Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Solid experience in applying customer-centered research techniques to product definition and designs
- Understanding and experience in defining, planning and executing research studies including outlining objectives, goals, and timelines
- A portfolio with examples of work representing research that influenced great insights or experiences
Benefits
- Discounted Health plan rate and Optical Assistance
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Benefits for you and your family
- Access to learning and development resources
About Reed Technology
At LexisNexis Reed Tech, our mission is to enable the advancement of humanity by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. Our workflow and analytic solutions enable the innovation ecosystem to be more effective and efficient at bringing meaningful innovation to our world. We serve researchers, law firms, department heads, patent offices, competition authorities, universities, and financial services firms. We seek to deliver better outcomes to anyone who creates, prosecutes, defends, and analyzes innovation. Our business is a division of Lexi
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