Staff UX Researcher

Represent the needs of customers across the product and design lifecycle, applying appropriate research techniques and engaging with customers to understand their unique needs. Partner with Product Managers and Designers to influence product strategy and validate feature and design direction through various research methods.

Responsibilities

• Collaborate with cross-functional teams to create research strategies for exploratory, generative and evaluative studies to inform the right priorities for product and design.
• Conduct various qualitative and quantitative research methods to provide granular insights to stakeholders and leadership.
• Influence optimal product and design decisions by identifying customer pain points, addressing need gaps, and thorough competition analysis.
• Partner with Product Managers and Designers across different verticals and geographies to ensure that product and design roadmaps are supported by well-informed customer insights.
• Communicate and educate partners on findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
• Evangelize research and customer feedback through suitable platforms to stakeholders and leadership using effective and clear communication methods, to foster a customer-centric culture.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in applying customer-centered research techniques to product definition and designs.
• Experience defining, planning and executing research studies including outlining objectives, goals, and timelines.
• A portfolio of work representing research that influenced great insights or experiences.
• Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders.
• Strong Project Management Skills, ability to multitask in projects in parallel.

Key Skills

• 10+ years’ of work experience applying and conducting customer-centered research.
• Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software.
• In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
• Experience with the creation and execution of online surveys as well as rich qualitative research techniques.
• Expert comprehension of personas, product and technical capabilities.