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"Good design is obvious. Great design is transparent."
— Joe Sparano
The Lead, UX Researcher will design and execute research programs to improve complex operational workflows and support R&D innovation efforts. This role involves collaborating with technical partners to understand user needs and establish a new design research practice.
Responsibilities
- Contribute to digital business transformation initiatives through research.
- Collaborate closely with engineers, scientists, operations and business leaders to map our ecosystem of users’ needs.
- Support operational workflows and emerging AI-enabled tools with user-centered thinking.
- Help establish a new design research practice by defining ways of working, processes, and best practices.
- Create personas, journey maps, qualitative research plans and guides, feedback and insights reports.
Requirements
- 7+ years of experience, ideally including work in operational, manufacturing, or similarly complex environments.
- Enterprise & Domain Expertise: Experience with enterprise tools and operational workflows.
- Familiarity with dashboard design and tools used in manufacturing or supply chain contexts.
- Industry experience in manufacturing and supply chain is a strong bonus; B2B life sciences, pharmaceutical, medical device, and biotechnology sectors also considered.
- AI & Emerging Technologies: Familiarity with AI design principles, feedback loops, or agent-based UX.
- Experience with platforms like Google Cloud’s AI suite or comparable technologies.
- Research Methodologies: Skilled in applying Jobs To Be Done (JTBD) and other outcome-focused research approaches.
- Proficient in both qualitative and quantitative research methods, with the ability to select and apply the right tools for each context.
- Measurement & Feedback: Experienced in building and analyzing surveys, designing experience measurement frameworks, and creating feedback loops for continuous improvement.
- Familiarity with experience measurement platforms and feedback collection tools; capable of guiding tool selection and implementation.
- Strategic & Communication Skills: Strong business acumen with the ability to connect user needs directly to operational and business outcomes.
- Excellent facilitation and communication skills; able to clearly present research insights to both technical and non-technical audiences.
Benefits
- Annual bonus eligibility
- Progressive paid time off policy that empowers you to take the time you need to recharge
- Generous 401(K) plan with an impressive employer match with no delayed vesting
- Excellent health, dental and vision insurance packages to fit your needs
- Education assistance to support your learning journey
- A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
About Entegris
Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace. Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges. Headquartered in Billerica, Massachusetts, Entegris employs approximately 8,000 people worldwide, with roughly half employed in Asia-Pacific or Europe. With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North A
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