UX Researcher

The UX Researcher will uncover deep insights about users and communicate these through storytelling to inspire action. They will collaborate with cross-functional teams to ensure research findings lead to real change in product development.

Responsibilities

• Collaborate with designers and product managers to determine research objectives.
• Prepare research plans, define metrics and outcomes, and execute user studies.
• Recruit and schedule participant sessions, managing incentives and logistics.
• Conduct research using methods such as moderated interviews, usability testing, card sorting, workshops, and surveys.
• Use storytelling and creative delivery formats to share findings and help teams prioritize design decisions and product requirements.
• Analyze data from diverse sources such as usage analytics, customer satisfaction surveys, and support tickets to generate insights.
• Create compelling outputs such as task flows, personas, journey maps, and research reports.
• Contribute to evolving our research processes, tools, and ways of working.
• Support and educate designers and product managers on research methods, benefits, and applications.

Requirements

• 4+ years of experience leading UX research projects from inception to delivery, using both generative and evaluative methods.
• Passion for analyzing qualitative and quantitative data to uncover insights and drive impactful decisions.
• Skilled in usability testing, interviews, journey mapping, persona development, and survey creation.
• Ability to deliver both tactical and strategic recommendations using creative and engaging communication formats.
• Highly organized, analytical, and methodical—committed to improving quality through user research.
• Strong communicator and collaborator, able to present findings persuasively and build alignment across teams.

Key Skills

• Degree in Human-Computer Interaction, Cognitive Psychology, or a related social science discipline.
• Experience in B2B or SaaS environments, especially on complex product initiatives.
• Exposure to Artificial Intelligence applications or research.
• Familiarity with enterprise SaaS, financial systems, or planning software.
• Willingness to travel within the UK and occasionally abroad.