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"Good design is obvious. Great design is transparent."
— Joe Sparano
Lead and support research initiatives to uncover insights into user behavior, needs, and preferences. Collaborate with product managers, designers, and developers to shape user-centered solutions that drive business impact.
Responsibilities
- Work closely with your product design and product management partners to identify customer problems and develop solutions
- Conduct moderated and unmoderated research including usability testing, concept testing, interviews, surveys, card sorts, and heuristic evaluations
- Support the growth and maturity of the UX research practice within both the team and broader company
- Design, plan, and conduct user research studies using both qualitative (e.g., interviews, field studies, usability tests) and quantitative (e.g., surveys, analytics) methodologies
- Collaborate with product and design teams to define appropriate research plans
- Gather insights on user behaviors across multiple dimensions, including geography, device type (mobile, tablet, desktop), customer segments, and traffic channels
- Analyze and synthesize findings from various data sources to extract actionable insights
- Monitor user adoption, retention, and feature performance post-launch to measure impact
- Summarise research findings into compelling narratives and presentations tailored for cross-functional stakeholders
- Translate insights into design and product recommendations that support strategic decisions
- Participate in product ideation sessions, contributing a user-first perspective
- Partner closely with UX/UI designers, product managers, data analysts, and engineers throughout the product lifecycle
- Support teams by testing new features, running focus groups, and conducting pilot programs
- Advocate for user-centered design practices and help mature the research discipline within the organization
- Stay current with industry trends, best practices, and emerging tools or methodologies
Requirements
- 8+ years of experience conducting UX research in a professional setting
- Proficiency in designing and executing qualitative research studies
- Strong analytical thinking and problem-solving skills
- Excellent written and verbal communication skills
Key Skills
- Proficiency in designing and executing qualitative research studies
- Strong analytical thinking and problem-solving skills
- Excellent written and verbal communication skills
Benefits
- Company Stock Options (Every employee is an owner in the company)
- Health Benefits (100% Paid Medical, Dental, and Vision)
- Generous Vacation Time - 30 days. This includes 25 days PTO, 4 Wellness days and 1 extra day for your Birthday
- One time Home Office Stipend 180 BGN
- Re:Benefit monthly budget - incl. food vouchers, Multisport etc.
- Free food/soft drinks in the office
- Free lunch in the office every Thursday
- Refer-a-friend program
- Team buildings in and outside the country
- On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal
- Home office and flexible hours
- Free annual subscription to Calm
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