UX Researcher

You will advocate for users by uncovering pain points and blockers that prevent them from achieving their goals. Additionally, you will define, plan, and conduct qualitative and quantitative research to investigate user experience issues.

Responsibilities

• Advocate for users (customers and drivers), uncovering pain points and blockers that prevent them from achieving their goals
• Define, plan, and conduct qualitative and quantitative research, collecting and analysing opinions and data to investigate the root cause of the current user experience issues
• Coordinate with internal teams in different cities to conduct research and understand their operational flows and practices that may impact (or be impacted by) users' pain points
• Provide actionable insights to help drive evidence-based product decisions and align with business goals
• Liaise with other user researchers to co-develop and track user research needs and goals to ensure that user research consistently supports product initiatives

Requirements

• University graduate with 1+ year of experience working in a direct UX research role (preferred)
• Fresh grad with relevant internship/placement experience would also be considered
• Relevant experience in user research or a related discipline such as service design, design strategy, market research
• Familiarity with user research methodologies such as content analysis, interviews, ethnographic-style fieldwork, survey design and data analysis, moderating group conversations, running live prototyping sessions, conducting co-design workshops, and engaging users remotely
• Experience with basic mixed methods research and can synthesize quantitative data with qualitative user research
• High-quality planning and organizational capabilities
• Strong understanding of UX and the latest technology trends
• Ability to communicate complex concepts clearly and persuasively
• Good team player, self-motivated, have excellent attention to detail, have strong interpersonal skills
• Fluent in English

Key Skills

• Familiarity with user research methodologies such as content analysis, interviews, ethnographic-style fieldwork, survey design and data analysis, moderating group conversations, running live prototyping sessions, conducting co-design workshops, and engaging users remotely
• Experience with basic mixed methods research and can synthesize quantitative data with qualitative user research
• High-quality planning and organizational capabilities
• Strong understanding of UX and the latest technology trends
• Ability to communicate complex concepts clearly and persuasively
• Good team player, self-motivated, have excellent attention to detail, have strong interpersonal skills