UX Researcher III

The UX Researcher III will define and drive the future of products by conducting usability and evaluative research. This role involves collaborating with cross-functional teams to inspire change and improve user experiences.

Responsibilities

• Utilize research to support the defining and driving of products, both hardware and software
• Conduct independent research on multiple aspects of products and experiences, provide findings and recommendations
• Collect and analyze user behavior through lab studies, field visits, surveys, benchmark studies, server logs and online experiments (using remote platforms such as UserZoom, Usability Hub)
• Conduct user testing on flat-designs, prototypes, beta, and finished products and features
• Inspire change by synthesizing quantitative and qualitative data into usable and actionable insights and/or design tools (e.g., design principles, design considerations, etc.) that promote human-centered design practices
• Partner with Designers, Product Managers, Engineers and other UXRs to determine objectives, prioritize research opportunities in a fast-paced, rapidly changing environment
• Understand and incorporate technical and business requirements into research
• Advocate research findings to diverse audiences through written reports and in-person presentations
• Use a diverse set of UX research tools and demonstrate knowledge and understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect Chamberlain Group’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Requirements

• Degree in Product Innovation, Human Factors, Human Computer Interaction, Market Research, Statistics, Business, or related field – Master’s degree is a plus
• Minimum of 2 years of experience conducting user research through methods such as semi-structured interviews, field research, in-person, or remote usability tests
• Experience with remote testing tools
• Proven track record of using data and insights to develop and launch great products and experiences
• Ability to quickly and effectively share research results
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Excellent time-management skills
• Ability to be a critical thinker (ask questions, gather data, and analyze data)

Key Skills

• Ability to quickly and effectively share research results
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Excellent time-management skills
• Ability to be a critical thinker (ask questions, gather data, and analyze data)

Benefits

• Comprehensive benefits package
• 401k contribution (all benefits are subject to eligibility requirements)
• Eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies