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"Good design is obvious. Great design is transparent."
— Joe Sparano
Principal UX Researcher - Acton, Mass. or San Diego, CA (Hybrid)
Insulet Corporation • San Diego, United States of America 🇺🇸
Lead and elevate the digital customer experience research practice by defining and driving the UX research strategy. Collaborate with cross-functional leaders to influence product direction and innovation while mentoring other researchers.
Responsibilities
- Define the UX research vision and roadmap for digital customer experiences
- Align research priorities with business goals and product strategies
- Partner with UX, Product, Marketing, and Engineering leaders to embed research into the product development lifecycle
- Design and lead complex, mixed-method research studies (e.g., discovery, usability, journey mapping, concept testing)
- Collaborate with data science and analytics teams to synthesize qualitative and quantitative insights
- Manage multiple research projects simultaneously, balancing rigor with agility
- Drive updates to Qualtrics CX surveys and dashboards, and communicate findings to leadership
- Translate research findings into compelling narratives and visual frameworks that drive decision-making
- Facilitate cross-functional workshops and ideation sessions to align teams around user needs
- Advocate for customer-centricity at all levels of the organization
- Mentor and guide UX researchers, providing feedback on study design, execution, and deliverables
- Foster a culture of continuous learning, collaboration, and excellence within the research team
- Contribute to hiring, onboarding, and scaling the research function
- Promote best practices in UX research across the organization
- Collaborate with Human Factors, Content Strategy, Instructional Design, and UX Design to elevate the overall user experience
- Continuously evolve research methods, tools, and processes to meet the needs of a growing global organization
Requirements
- Minimum of 8+ years of experience in UX research, with a strong portfolio demonstrating strategic impact
- Bachelor’s degree or higher in Experimental Psychology, Human-Computer Interaction, Design, or a related field
- Expertise in both qualitative and quantitative research methods
- Strong experience with tools such as Qualtrics, Figma, Miro, JIRA, and data visualization platforms
- Proven ability to influence senior stakeholders and drive product strategy through research
About Insulet Corporation
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe. HIRING SCAM ALERT Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to
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