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"Good design is obvious. Great design is transparent."
— Joe Sparano
The Lead UX Researcher will conduct user research studies and synthesize findings to inform product strategy and design. They will collaborate with various stakeholders to enhance the user lifecycle from awareness to retention.
Responsibilities
- Independently conduct user research studies with methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies.
- Craft strong and visually compelling research readouts that synthesise actionable insights for a variety of stakeholders.
- Help inform epocrates product strategy by connecting individual projects to larger themes and opportunities.
- Coordinate and run multi-phase research initiatives that move from discovery through to design testing and evaluation, and that involve various internal stakeholders.
- Collaborate with stakeholders on communications that resonate with users.
- Assist with recruitment, scheduling and incentive distribution for user interviews or diary studies using provided platforms.
- Help communicate user research to the wider org through recurring touchpoints and share outs (e.g., newsletters, updates).
- Help maintain and expand the epocrates UX Research repository.
Requirements
- 5+ Years experience as a Research/Human Factors professional.
- Thorough understanding of core user research methods such as usability testing, concept resonance testing, in-depth interviews, and diary studies.
- Proven experience conducting user research studies independently.
- Strong qualitative analysis skills (e.g., transcript coding, theme mapping, etc.).
- Familiarity with key toolsets of user research such as recruitment and testing platforms; experience with research repositories is a plus.
- Proven experience of helping run collaborative stakeholder workshops.
- Experience establishing working relationships across teams and disciplines.
- Strong team player and partner dynamic.
- Proven ability to manage multiple projects while maintaining tight timelines.
- Engaging presentation skills, both written and oral.
- Experience working closely with UX design teams to iteratively test & validate design.
- Understanding of accessibility principles and a record of accomplishment in delivering inclusive design.
- Experience with healthcare, health tech, digital publishing, and/or online advertising a major plus.
- Experience working on Artificial Intelligence (AI) solutions a major plus.
- Experience working on editorial or community driven experiences a major plus.
About Athenahealth
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work. Our dedication to creating an exceptiona
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