Senior UX Researcher

Lead foundational and evaluative research while building a culture of continuous discovery across flagship products. Shape strategy, accelerate learning cycles, and help measure how effectively we meet real user needs.

Responsibilities

• Build and scale research systems by introducing lightweight processes, playbooks, and tools that enable teams to conduct consistent, rigorous user research.
• Coach and empower cross-functional teams to adopt a continuous discovery mindset, providing guidance, training, and support to make research integral to how we work.
• Lead high-impact studies to demonstrate best practices, uncover foundational insights, and accelerate strategic understanding where needed.
• Translate user insights into compelling narratives that influence product decisions, shape roadmaps, and elevate user understanding across the organization.

Requirements

• Proven experience setting up research operations from scratch—tools, templates, repositories, and scalable processes teams trust.
• Systems thinker who embeds research in product culture through rituals, onboarding, enablement, and ongoing collaboration.
• Experience standardizing methods across teams while tailoring to context and product maturity.
• Deep expertise in qualitative and quantitative methods, knowing when and how to combine them effectively.
• Skilled at designing research plans that balance speed and depth, distinguishing between generic feedback and high-impact insights.
• Comfortable applying statistical principles to ensure confidence, significance, and validity in findings.
• Proficient with tools like Dovetail, Maze, Typeform, UserTesting, Mixpanel, and Tableau, integrating them into workflows to uncover patterns and track behavior at scale.
• Strong cross-functional collaborator, building trust and alignment with product, design, engineering, and data teams.
• Effective coach for non-researchers, raising the organization’s baseline in discovery and user understanding.
• Clear, confident communicator able to craft narratives that inspire action and connect research to business outcomes.

Key Skills

• Research Systems & Enablement
• Methodological Rigor
• Collaboration & Influence
• Domain Understanding (Preferred)