Lead UX Researcher

The Lead CX/UX Researcher will scale and operationalize UX research capabilities while ensuring a positive user experience for attorneys and clients. They will provide actionable insights to inform strategic decisions across the firm’s practices.

Responsibilities

• Build and scale UX capabilities and processes; including coaching and training to upskill team members
• Develop research plans and conduct user research employing a variety of qualitative and quantitative research methods
• Collaborate closely and cross-functionally around strategic initiatives with larger Practice Solutions team
• Drive all phases of the user research process, including user recruitment, study design, data collection, analysis and reporting
• Create user personas, journey maps, service blueprints, user flows and other design artifacts to inform product selection, development and/or configuration
• Establish and maintain a centralized repository of reusable user research data and insights
• Work closely with Practice Solutions Managers to translate research findings into business requirements
• Collaborate with Data & Analytics team to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions
• Support collection and analysis of product usage data
• Communicate findings from variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations
• Support user adoption of new and existing products and solutions

Requirements

• Bachelor's degree (BA) from a four-year college or university (or equivalent work experience)
• At least 8+ years of relevant research and experience design expertise
• Familiar with principles of Lean Product and Lean UX
• Ability to work independently and collaboratively
• Experience structuring and executing both qualitative and quantitative research plans
• Developing personas, building customer journey/experience maps and service design blueprints
• Proficiency in standard UX research methods
• Experience aiding user adoption of AI capabilities through training
• Knowledge of industry standards and best practices for the user-centered design process and UX principles and techniques
• Strong problem-solving aptitude and natural curiosity

Key Skills

• Understanding of responsive web and native design principles
• Proficiency with experience design, process design, prototyping software/tools such as Miro, Figma, Sketch, InVision, etc.
• Using research tools such as Dovetail or Maze