Senior UX Researcher

As a Senior UX Researcher, you will lead and conduct research to inform product strategy and design decisions. You will also design and implement strategic research programs to ensure scalable and impactful insight generation.

Responsibilities

• Lead and conduct generative and evaluative research to inform product strategy, design decisions, and roadmap prioritization.
• Measure the impact of research by tracking how insights influence product direction and outcomes.
• Partner with data science, customer success, and support teams to triangulate insights from multiple data sources.
• Partner closely with product managers, designers, and engineers to integrate user insights throughout the product development lifecycle.
• Identify high-impact research opportunities and determine the most appropriate methods to address them, balancing speed, rigor, and business needs.
• Design and implement scalable research programs and frameworks that drive continuous user understanding across teams.
• Develop deep domain expertise in key user personas, workflows, and pain points within our two-side marketplace (customers and test participants).
• Communicate research findings with clarity and influence—creating artifacts, presentations, and narratives that inspire action across cross-functional stakeholders.
• Mentor and coach other researchers and team members in research best practices and methodologies.
• Advocate for research operations and infrastructure improvements to increase research quality and efficiency.
• Drive alignment around user needs and behaviors through workshops, journey maps, personas, and other research deliverables.
• Foster a culture of curiosity, empathy, and evidence-based decision making within the product organization.

Requirements

• 8+ years of relevant experience, or equivalent practical expertise, with a strong foundation in UX research.
• Mastery of a wide range of research methods across discovery, evaluation, and validation phases.
• Excellent communication and facilitation skills, with the ability to lead workshops and influence through storytelling.
• Strong sense of ownership—able to independently scope, prioritize, and drive impactful research.
• Collaborative mindset with experience working closely across product, design, and engineering teams.
• Comfortable navigating ambiguity and adapting in fast-paced, evolving environments.
• A mix of curiosity, intuition, and rigor—a passion for uncovering user needs and shaping product direction.

Key Skills

• Mastery of a wide range of research methods across discovery, evaluation, and validation phases.
• Excellent communication and facilitation skills.
• Strong sense of ownership.
• Collaborative mindset.
• Comfortable navigating ambiguity and adapting in fast-paced, evolving environments.
• A mix of curiosity, intuition, and rigor.