Senior UX Researcher

Lead research that informs product direction and design decisions. Collaborate with cross-functional teams to translate insights into actionable strategies.

Responsibilities

• Lead research that directly informs product direction and design decisions across multiple initiatives.
• Collaborate closely with PMs, designers, and engineers to identify key questions, prioritize learning goals, and translate insights into action.
• Plan and conduct research using a range of methods; qualitative, quantitative, or mixed, based on what’s best for the problem.
• Synthesize and communicate findings clearly to drive alignment, reduce product risk, and support better decision-making.
• Help establish research best practices, tooling, and processes as the function grows.
• Shape how we bring the user perspective into product development, from early concept through launch and iteration.

Requirements

• 5+ years of hands-on UX research experience in product organizations.
• A portfolio of research that has directly influenced digital products at scale.
• Fluency across generative and evaluative methods, and the judgment to know when to use them.
• Experience working in agile environments and navigating fast-moving cross-functional teams.
• Strong communication and storytelling skills; you can translate research into compelling narratives for a range of stakeholders.
• A strategic mindset and comfort working in ambiguity.

Key Skills

• Business-level Japanese (nice to have)

Benefits