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"Good design is obvious. Great design is transparent."
— Joe Sparano
Plan, execute, and organize research by designing and conducting qualitative and quantitative studies. Synthesize insights to guide product decisions and advocate for users by presenting research outcomes to stakeholders.
Responsibilities
- Plan, Execute and Organize Research: Design and conduct qualitative and quantitative studies (e.g. user interviews, usability tests, surveys, analytics reviews) as well as implementing and managing the user insights repository.
- Synthesize Insights: Translate raw data into clear user personas, customer journey maps, and research reports that guide product decisions
- Influence features & priorities: Work with product, design, engineering, and data teams to integrate research findings into feature design and prioritization
- Advocate for Users: Present research outcomes to stakeholders, champion user-centered decision-making, and help shape our design system and best practices
- Measure Impact: Define research success metrics, track post-release performance, and iterate on product improvements
Requirements
- 7+ Years of Experience in UX or product research, preferably in B2B or SaaS environments
- Strong Mixed-Methods Skillset: Proficiency in both qualitative research (interviews, usability testing) and quantitative methods (surveys, analytics)
- Experience in setting up and scaling research and insights processes to ensure data is used to help drive product and design decisions
- Excellent Communication: Ability to craft compelling narratives and present findings clearly to diverse audiences
- Collaborative Mindset: Experience working in agile, cross-functional teams and partnering with designers, PMs, and engineers
- Pragmatic & Data-Driven: Comfortable using tools like Figma, Dovetail, Optimal Workshop, UserTesting, Amplitude/Google Analytics, and willing to learn new platforms
Key Skills
- UX or product research
- Mixed-Methods Skillset
- Qualitative research
- Quantitative methods
- Research and insights processes
- Communication
- Collaborative Mindset
- Pragmatic & Data-Driven
- Tools like Figma, Dovetail, Optimal Workshop, UserTesting, Amplitude/Google Analytics
Benefits
- High impact and high velocity environment with the most talented and ambitious people you will ever work with
- A chance to shape the story of a company and a category from the ground up
- Real ownership. You’ll have the freedom and trust to build, test, and take lead
- A product used by the best brands around the world
- Visa and relocation support for you and your family where required
- Hybrid working with an office in the heart of Berlin
- Regular team events, activities and off-sites
- Discounted Urban Sports Club membership
- Competitive salary and equity package
- 27 days of annual paid vacation
About Payrails Gmbh
Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. Payrails’ all-in-one platform spans the entire payment lifecycle with a modular architecture that includes payment orchestration, payouts, tokenization, unified analytics, automated reconciliation, and in-person payments, all powered by advanced data capabilities. Founded in Berlin in 2021, Payrails has raised over $52 million from the world’s top investors including Andreessen Horowitz, HV Capital, EQT Ventures and General Catalyst.
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