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"Good design is obvious. Great design is transparent."
— Joe Sparano
UX Researcher II
Qualtrics • Seattle, United States of America 🇺🇸
As a UX Researcher II, you will drive the future of Qualtrics Experience Management products to deliver a best-in-class user experience. You will collaborate with cross-functional teams to develop products that are easy-to-use and successful.
Responsibilities
- Drive the future of Qualtrics Experience Management products to deliver a best-in-class user experience.
- Infuse Qualtrics with user and product insights to shape and drive the vision and strategy for the next generation of Qualtrics products.
- Work cross-functionally with designers, program and product managers, line of business owners, engineers, data scientists, and strategic planners.
- Inspire those around you to understand the customer and have a multiplier effect on creating enthusiasm for products and features.
- Own the development of research strategy and push the boundaries on existing methodologies.
- Be the voice of user experience and product feedback.
- Collaborate with product managers, designers, engineers, data scientists, and strategic planners to identify customer perceptions and develop new or improved product concepts.
- Influence decisions about what matters most for the platform and products in terms of user experience.
Requirements
- Undergraduate and Master's degree in Psychology, Human-Centered Design, Human Factors, Cognitive Psychology, or similar.
- 3-5 years of industry research experience.
- Exceptional and demonstrated end-to-end qualitative AND quantitative research skills.
- Strong analytical and problem-solving skills.
- High standards of detail, excellence, professionalism, and role model behavior.
- Experience working closely with UX Design, Product, and Engineering teams.
- Ability to effectively implement research recommendations to drive changes to the product strategy and roadmap.
- A portfolio that includes examples of leading strategic research with significant business outcomes.
Key Skills
- Highly developed research skills.
- Strong analytical and problem-solving skills.
- High standards of detail, excellence, professionalism, and role model behavior.
- Experience working closely with UX Design, Product, and Engineering teams.
- Ability to effectively implement research recommendations to drive changes to the product strategy and roadmap.
Benefits
- Wellness Reimbursement for $300 per quarter for wellness activities.
- $1800 yearly Experience bonus to be used for an “Experience” of your choosing.
- Amazing QGroup Communities for support, allyship, and advocacy.
About Qualtrics
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. That’s where we come in. Founded in 2002, our company has spent over 21 years working with the industries that impact you every day. From retail to government to healthcare, we’ve been on a mission to bring humanity, connection, and empathy back to business. It’s a mission that thousands of Qualtricians across the globe think is work worth doing. Mission: At Qualtrics, our mission is to build technology that closes experience gaps.
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