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"Good design is obvious. Great design is transparent."
— Joe Sparano
The Senior UX Researcher will lead user research initiatives, including planning, conducting, and analyzing research to inform product development. They will collaborate with cross-functional teams to translate insights into actionable recommendations.
Responsibilities
- Collaborate with product and business teams to define research objectives
- Plan research sprints end to end from method selection, setting the goals and recruiting relevant users
- Lead in-depth user interviews, usability testing, and surveys to explore how customers interact with our product
- Analyse qualitative and quantitative data to uncover patterns, insights, and pain points
- Translate findings into actionable recommendations for design and development teams
- Present insights and recommendations clearly to cross-functional teams and stakeholders
Requirements
- Strong analytical and critical thinking skills
- Excellent communication and presentation skills
- At least 4 years experience conducting both qualitative and quantitative research methodologies
- Proficiency in data analytics tools such as Google Analytics, Hotjar, Amplitude
- Attention to detail in capturing and interpreting customer feedback without bias
- Ability to work collaboratively in a cross-functional team environment
- Organisational skills for planning, conducting and documenting research
- Comfortable influencing without control
Key Skills
- Strong analytical and critical thinking skills
- Excellent communication and presentation skills
- Proficiency in data analytics tools
- Attention to detail
- Collaborative work
- Organisational skills
- Influencing skills
Benefits
- Think Big: Look at the big picture as we build incredible technology
- Own It: Take charge of user research from planning, to execution to synthesis and communication
- Keep it Simple: Focus on building customer-orientated solutions
- Better Together: Collaborate with different teams both within and outside Technology
About Global
The UK and Europe’s largest Radio & Outdoor company, Global is home to respected, national market-leading media brands broadcasting across the UK on DAB & FM and around the world on Global Player, including Heart, Capital, LBC, Capital XTRA, Capital Dance, Classic FM, Smooth, Radio X and Gold Radio. Global Player allows listeners to enjoy all of Global’s radio brands, award-winning podcasts, and expertly curated playlists, in one place in app, on web and on smart speakers. Global is also one of the leading Outdoor companies in both the UK & Europe, with over 253,000 sites reaching 95% of the UK population. Global’s extensive and diverse outdoor portfolio encompasses Transport for London’s Underground network, almost all major UK airports including Gatwick, the UK’s largest portfolio of roadside posters and premium digital screens in prime locations, as well as the UK’s largest network of buses including all major cities. On-air, on Global Player and with our outdoor platforms combin
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