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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Lead end-to-end research initiatives to uncover user insights and influence product direction. Collaborate with cross-functional teams to ensure research insights shape feature development and roadmap planning.
Responsibilities
- Lead end-to-end research initiatives using a range of methods including user interviews, usability testing, surveys, and quantitative studies.
- Analyze behavioral data across sources such as customer recordings, clickstream and navigation flows, product usage and volume trends, and behavioral analytics platforms.
- Synthesize qualitative and quantitative data to uncover actionable insights and influence product direction.
- Apply strategic frameworks like Jobs to Be Done, Customer Journey Mapping, Mental Models, etc to structure insights for executive and cross-functional stakeholders.
- Identify opportunities for improved product instrumentation to enhance measurement and understanding of user behavior.
- Lead structured engagement within the ThreatMetrix Community Forum to collect qualitative feedback, test hypotheses, and validate early-stage concepts.
- Surface emerging friction points, usability issues, and unmet needs through community and customer feedback analysis.
- Leverage forums as a scalable feedback channel to inform roadmap priorities and post-launch evaluation.
- Partner with Product Managers, UX Designers, Engineers, and Sales to ensure research insights directly shape feature development and roadmap planning.
- Facilitate ideation, prioritization, and insight-to-action workshops with cross-functional teams.
- Deliver clear, compelling communications of research findings through executive briefs, team updates, and design artifacts.
- Conduct competitive benchmarking and usability evaluations of peer platforms to identify gaps and opportunities for differentiation.
- Monitor industry trends in digital identity and fraud prevention to inform research priorities and product positioning.
- Independently manage participant recruitment, scheduling, and incentive fulfillment across studies.
- Ensure compliance with data privacy regulations and internal research governance standards.
- Promote operational efficiency by evolving best practices for scalable, high-impact research execution.
Requirements
- Bachelor's degree (required). Preferred fields: Human Factors.
- 4–6 years of hands-on UX research experience, ideally in SaaS or B2B enterprise tools.
- Strong familiarity with behavioral analytics and data tools (e.g., Pendo, Dovetail, GA, Power BI, SQL) is highly desirable.
Key Skills
- UX Research
- Behavioral analytics
- Data tools
- Collaboration with cross-functional teams
- Communication and presentation skills
- Research leadership
About Renishaw
Renishaw is one of the world's leading engineering and scientific technology companies, with expertise in precision measurement and healthcare. The company supplies products and services used in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. It is also a world leader in the field of additive manufacturing (also referred to as 3D printing), where it designs and makes industrial machines which ‘print' parts from metal powder. It is a global business, with over 5,000 employees located in the 36 countries where it has wholly owned subsidiary operations. The majority of R&D work takes place in the UK, with the largest manufacturing sites located in the UK, Ireland and India. For the year ended June 2024 Renishaw recorded sales of £691.3 million of which 95% was due to exports. The company's largest markets are China, USA, Japan and Germany. Renishaw is guided by its purpose: Transforming Tomorrow Together. This means working w
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