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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
As a UX Researcher II, you will drive the future of Qualtrics Experience Management products by delivering a best-in-class user experience. You will collaborate with cross-functional teams to develop products that are easy to use and successful.
Responsibilities
- As the UX product insight expert, you are the voice of user experience and product feedback.
- Collaborate with product managers, designers, engineers, data scientists, and strategic planners to identify customer perceptions about Qualtrics and existing products, define key scenarios, and collaborate to develop new or improved product concepts.
- Inspire those around you to understand the user and have a multiplier effect on creating enthusiasm for products and features.
- Drive actionable insights that guide product decisions by leveraging your strong research background in understanding human behavior and technology.
Requirements
- Undergraduate and Master's degree in Psychology, Human-Centered Design, Human Factors, Cognitive Psychology, or similar.
- 3-5 years of industry research experience.
- Exceptional and demonstrated end-to-end qualitative AND quantitative research skills.
- Strong analytical and problem-solving skills and the ability to navigate complex, ambiguous areas by aligning teams and stakeholders on the research insights.
- High standards of detail, excellence, professionalism, and role model behavior.
- Experience working closely with UX Design, Product, and Engineering teams to drive high-quality research processes and deliverables.
- Ability to effectively implement research recommendations to drive changes to the product strategy and roadmap.
- A portfolio that includes examples of leading strategic research with significant business outcomes.
Key Skills
- Qualitative and quantitative research skills
- Analytical and problem-solving skills
- Collaboration with cross-functional teams
- Communication and presentation skills
- Research leadership
Benefits
- Wellness Reimbursement for $300 per quarter for wellness activities.
- Yearly Experience bonus to be used for an “Experience” of your choosing.
- Amazing QGroup Communities for support, allyship, and advocacy.
About Qualtrics
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. That’s where we come in. Founded in 2002, our company has spent over 21 years working with the industries that impact you every day. From retail to government to healthcare, we’ve been on a mission to bring humanity, connection, and empathy back to business. It’s a mission that thousands of Qualtricians across the globe think is work worth doing. Mission: At Qualtrics, our mission is to build technology that closes experience gaps.
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