Sr UX Researcher

Lead foundational research initiatives that guide the evolution of Grubhub’s ecosystem. Design and execute a range of research studies to inform product direction and strategy across multiple teams and business lines.

Responsibilities

• Work closely with design and product leadership to identify generative research opportunities and scope studies where the problem is undefined.
• Design and execute a range of research studies (generative, evaluative, and exploratory) to inform product direction and strategy across multiple teams and business lines.
• Partner closely with Product Managers and Designers to prioritize research needs and embed insights into the product development process.
• Deliver, communicate, and socialize compelling, actionable insights to internal stakeholders and leadership that influence product and design decisions at both tactical and strategic levels.
• Develop scalable research processes and frameworks that allow teams to self-serve or collaborate on lightweight research when needed.
• Represent the voice of the customer throughout the product lifecycle ensuring every decision we make is grounded in real user needs and pain points.
• Evangelize a research-driven mindset across the organization and help mature the overall UX research practice.

Requirements

• 5+ years of experience in UX Research, preferably in user-facing industries such as eCommerce, technology, or multi-sided marketplaces for B2B and B2C brands.
• Experience researching and evaluating emerging technologies (such as AI) is a strong plus.
• Demonstrated ability to lead impactful research initiatives with cross-functional teams.
• Proficiency in a wide range of qualitative and quantitative research methods (interviews, usability testing, surveys, diary studies, etc.).
• Experience conducting research across a variety of devices and platforms (desktop, smartphone, tablet).
• Experience collaborating with Product, Design, and Analytics to translate insights into decisions.
• Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time.
• Comfortable operating as a solo researcher and prioritizing work across multiple teams and stakeholders.

Key Skills

• UX Research
• Qualitative and quantitative research methods
• Collaboration with cross-functional teams
• Communication and presentation skills
• Analytical skills
• Multitasking
• Research leadership

Benefits

• Flexible PTO.
• Health and Wellness benefits including excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave.
• Free Meals: Grubhub credit to enjoy.
• Social Impact: Grubhub Community Fund and paid time off for supporting causes.