Senior UX Researcher, Loyalty (Hybrid)

The Senior Researcher is responsible for planning, executing, and synthesizing research to create actionable insights for the cross-functional product development team. This role involves translating research data into powerful stories that help shape Target’s products.

Responsibilities

• Use your skills, experience, and talents to be a part of groundbreaking thinking and visionary goals.
• Drive impact in the Loyalty space by conducting and synthesizing qualitative and quantitative research projects, including in-person moderated testing, remote moderated and unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, online and in-store intercepts, ethnographies, and shop-alongs.
• Utilize both quantitative and qualitative research methods and know when to use one or the other.
• Support Principal and Lead Researchers with research requests, from scoping initiatives, executing testing needs and synthesizing findings.
• Support product teams (product managers, product designers, engineering) throughout the research project life cycle – recommending appropriate methodology, scoping, and coordinating the entire process, facilitating in-field research and post-research synthesis through analysis.
• Assist the broader Product Research team in keeping our ongoing research library up-to-date and comprehensive.

Requirements

• 4 year degree in Anthropology, Social Science, Design Research, Psychology or related field OR 3-5 years of experience practicing UX design research for digital product teams.
• Experience in Lean UX Research methods, including remote moderated & unmoderated testing, online & in-context (store) intercepts.
• Excellent written and verbal communication skills; demonstrated ability to effectively communicate complex concepts to cross functional partners.
• Genuine curiosity about people and experiences.
• Exceptional interpersonal and communication skills; comfortable speaking to a diverse group of people and leading conversations to discover research insights.
• A strong ability to tell compelling stories from data.
• Comfortable with ambiguity and the ability to prioritize; demonstrated ability to manage multiple projects and adjust to changing priorities.
• Strong project management skills – experience managing multiple projects at various stages in the product design life cycle.
• Experience running, recruiting, moderating and analysis of online panels and thinking strategically about their application.
• Proficient in Powerpoint, Outlook, Word and other MS Office software.

Benefits

• Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more.
• 401(k).
• Employee discount.
• Short term disability.
• Long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.