UX Researcher | Onsite| Virginia

The UX Researcher will plan, design, and conduct user research to support web-based product development. They will collaborate with various stakeholders to identify research questions and analyze data to produce actionable insights.

Responsibilities

• Plan, design, and conduct qualitative and quantitative user research to support the development of web-based products and features.
• Collaborate with product managers, designers, developers, and other stakeholders to identify research questions and prioritize learning goals.
• Use a variety of research methods such as user interviews, surveys, usability testing, card sorting, field studies, and heuristic evaluations.
• Analyze and synthesize research data to produce actionable insights, personas, user journey maps, and opportunity areas.
• Partner with designers during concept development and with developers during implementation to ensure research-backed decisions are honored.
• Leverage web analytics, heatmaps, and session recordings to supplement primary research.
• Support and drive continuous user feedback loops for iterative design improvements.
• Communicate findings through compelling reports, presentations, and visual storytelling tailored to diverse stakeholders.
• Promote a culture of user-centricity and contribute to the growth of research maturity across the organization.

Requirements

• 5+ years of experience in UX research, preferably in web-based product or digital platform environments.
• Strong knowledge of both exploratory and evaluative research methods.
• Hands-on experience planning and executing studies in fast-paced, Agile teams.
• Ability to triangulate findings using data from multiple sources.
• Familiarity with web implementation constraints (performance, accessibility, SEO).
• Experience with research and testing tools (e.g., UserTesting.com, Lookback, Optimal Workshop, Maze, Dovetail).
• Understanding of heatmap and analytics tools (e.g., GA4, Hotjar, Crazy Egg).
• Exceptional communication skills with the ability to influence product decisions with clarity and confidence.

Benefits

• Medical, vision, and dental benefits.
• 401k retirement plan.
• Variable pay/incentives.
• Paid time off.
• Paid holidays.