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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Oversee the implementation of UX research methodologies and findings among researchers and designers. Present findings to stakeholders and advocate for users to inform product development.
Responsibilities
- Identify and champion research opportunities that enhance our product and user experience.
- Present compelling findings and insights to stakeholders, influencing product development and decision-making.
- Define and implement our UX research process, fostering collaboration and knowledge sharing within the team.
- Conduct in-depth qualitative and quantitative research throughout the product development lifecycle and UX design processes.
- Strategically plan and execute a variety of research methods, including focus groups, surveys, card sorting, participatory design workshops, heuristic evaluations, cognitive walkthroughs, and A/B tests.
- Mentor and guide our UX Research team, helping them discover and propose actionable solutions to user needs.
- Be a strong advocate for users, effectively communicating research insights to inform product development and design.
- Stay ahead of the curve on new research methods and trends, educating and empowering the team.
- Combine data-driven and user-centric methodologies to achieve superior results.
- Educate colleagues across the organization about the value and impact of UX research.
Requirements
- 5+ years of hands-on experience in UX research within a product development organization.
- Proven experience in managing and leading teams.
- Exceptional communication skills with a demonstrated ability to present complex research analysis clearly and persuasively.
- In-depth knowledge of a wide array of user research methods.
- A strong sense of independence, ownership, and initiative.
- English proficiency is required; German is a plus.
Benefits
- Competitive base salary with a wide range of extra benefits.
- Fully remote option is also available.
- Cafeteria-system.
- Annual bonus.
- Private health insurance plan.
- Gym subsidies.
- Company mobile.
- Learning and self-development opportunities.
- Flexible working hours & home office opportunity.
- Paid parental leave.
- In-office snacks & beverages.
- Team building days.
About Post | Postfinance | Postauto
PostFinance Ltd is one of Switzerland’s leading retail financial institutions. We are a diversified, innovation-driven financial service provider. At PostFinance, you’ll work on current and future ways of managing Switzerland’s money, helping to drive the digitization of the Swiss financial sector forward. We offer our customers fresh solutions and smart money-related innovations. We achieve this thanks to our unique culture, which enables us to work with a pioneering spirit every day. We treat each other as equals at all times, regardless of where we are on the company hierarchy. Because working in an agile environment is fun. PostFinance – Shaping progress.
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