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"Design creates culture. Culture shapes values. Values determine the future."
— Robert L. Peters
Plan and conduct user research to support product and design decisions. Analyze results and share insights with cross-functional teams to enhance product development.
Responsibilities
- Plan and conduct user research – from exploratory discovery work to usability tests and concept validations
- Frame research questions and help teams explore problem spaces before jumping into solutions
- Analyse results, document insights, and share them in ways that support product and design decisions
- Work closely with designers, product managers and developers in a cross-functional team environment
- Support the development of research standards and ways of working that scale across teams and topics
- Bring inspiration and structure to the research process, through methods, tools and best practices
- Advocate for a journey-driven, evidence-based approach to product development
- Stay curious: continuously evolve your methods and contribute to the research culture across the team
Requirements
- Several years of experience in user research, ideally at an agency and in agile, product-focused environments
- Strong skills in running and analysing studies – from usability tests to interviews and concept validations
- A talent for making research results easy to understand and act on for designers, product managers and stakeholders
- You stay up to date with emerging tools, methods and technologies and enjoy bringing fresh perspectives into the team
- Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work
- Confidence in facilitating sessions, speaking with users and contributing to product strategy
- A proactive mindset: you bring structure, keep pushing your practice forward, and enjoy working hands-on
- You’re fluent in German and comfortable working in English
Key Skills
- Running and analysing studies – from usability tests to interviews and concept validations
- Making research results easy to understand and act on for designers, product managers and stakeholders
- Staying up to date with emerging tools, methods and technologies
- Familiarity with journey mapping and experience frameworks
- Facilitating sessions, speaking with users and contributing to product strategy
- Bringing structure, keeping practice forward, and enjoying working hands-on
- Fluent in German and comfortable working in English
Benefits
- Flexible, hybrid working policy (1-2 days at the office, depending on location)
- Company pension scheme
- Lease bike options / JobRad and 25% subsidy for the Deutschlandticket
- Occasional breakfast/lunch at the office, Smoothie Tuesdays
- Stay happy and healthy with a contribution to your health through the OpenUp platform
- €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport
- Future Bens - Exclusive access to sustainable, healthy products at attractive deals
- Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities
About Dept®
We are a pioneering technology and marketing services company that creates end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Our team of 4,000+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. We are committed to making a positive impact on the planet and since 2021 have been Climate Neutral and B Corporation certified. We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech & marketing. We facilitate our pioneering spirit by investing in innovation, by leveraging our proprietary tech, data and knowledge platforms for all our clients worldwide. Our culture is ’big enough to cope and small enough to care. Simply put we can work for any brand in the world, but with the speed
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